1. Introduction
Welcome to Olavaro (https://olavaro.com).
Olavaro is a digital-products brand operated by Nanasaheb Annarao Mate. We respect your privacy and aim to handle personal information responsibly when you visit our website, purchase a digital product or contact us.
This Privacy Policy explains what information we may collect, why we use it, how it may be shared, how long it may be retained and how you can contact us about privacy-related questions.
Please read this policy together with our Terms and Conditions and Refund and Returns Policy.
2. Business and Contact Information
Brand: Olavaro
Website: https://olavaro.com
Proprietor: Avinash Nanasaheb Mate
Business Address: Shiv Shambhu Complex, Tamalwadi, Tuljapur, Dharashiv, Maharashtra, PIN 413623
Customer Support: [email protected]
General Enquiries: [email protected]
Contact Number: +91 8788471297
For privacy-related questions or requests concerning your personal information, contact [email protected].
3. Information We May Collect
The information collected depends on how you use our website.
A. Information you provide
When placing an order, contacting us or submitting a form, you may provide information such as:
- Name.
- Email address.
- Billing address and other billing details requested at checkout.
- Phone number, where requested.
- Order details, purchased products and transaction references.
- Messages, support requests and information you choose to include in correspondence.
Please do not send passwords, complete payment-card details or other unnecessary sensitive information through ordinary email.
B. Order and transaction information
When you purchase a digital product, we may collect or generate information needed to process and manage your order, including order number, products purchased, order status, payment status, transaction reference, applicable tax information and refund or support history.
Payment-card or other payment credentials may be handled directly by the payment service provider. We do not intentionally store complete payment-card details on our website where these are processed by the provider.
C. Technical information
When you visit our website, certain technical information may be processed by our hosting provider, website platform or security tools. Depending on the services in use, this may include IP address, browser and device information, requested pages, timestamps, error records and security logs.
This information may be used to operate the website, diagnose errors, protect against abuse and maintain security.
D. Cookies and similar technologies
Our website may use essential cookies or similar technologies to support functions such as shopping-cart operation, checkout, session management, security and remembering relevant preferences.
The specific cookies used depend on the website features and plugins currently enabled. Some cookies may be set by third-party services when those services are activated.
You can manage cookies through your browser settings. Blocking certain cookies may prevent parts of the website, including shopping-cart or checkout functions, from working properly.
4. How We Use Information
We may use personal information for the following purposes:
- To process and manage orders.
- To confirm payments and address transaction issues.
- To deliver purchased digital products and provide download access.
- To respond to customer questions, complaints and support requests.
- To process eligible refund requests and investigate delivery problems.
- To maintain accounting, tax, transaction and business records.
- To prevent fraud, abuse, unauthorised access and other security issues.
- To operate, maintain and improve our website and services.
- To comply with applicable legal obligations and respond to lawful requests.
We aim to collect and use information relevant to these purposes rather than collecting unnecessary information.
5. Digital Products and Downloads
Olavaro sells digital products, which may include educational guides, interview-preparation materials and downloadable files.
We may use your order information and email address to confirm your purchase, provide delivery instructions, send access information and assist you if a download fails or a file is missing or corrupted.
Please keep your order confirmation and download link secure. If you believe that your account, email or download access has been compromised, contact [email protected].
6. Payments and Payment Service Providers
Payments may be processed through third-party payment service providers.
Cashfree is currently under review and is not described here as an active payment service. If Cashfree or another provider is activated, the policy and checkout disclosures will be updated as appropriate to reflect the provider actually used.
When a payment provider processes a transaction, it may receive information necessary to complete, verify, secure or refund the payment, in accordance with its own terms and privacy practices.
We recommend reviewing the relevant payment provider’s privacy information before using its payment service.
7. When We Share Information
We do not sell personal information to third parties as a standalone data product.
We may share information when reasonably necessary for the purposes described in this policy, including with:
- Website hosting and infrastructure providers.
- WordPress, WooCommerce and relevant website service providers.
- Payment service providers, when enabled and used for a transaction.
- Email or customer-support service providers, where used to deliver communications.
- Professional advisers, such as accountants or legal advisers, where necessary.
- Government authorities, regulators or law-enforcement agencies where disclosure is required by applicable law.
- Other parties where necessary to protect our rights, website security or customers, subject to applicable law.
We aim to share only the information reasonably needed for the relevant purpose. Third-party services may process information under their own terms and privacy policies.
8. Analytics and Advertising
At the date of this policy, Google Analytics 4 and Meta Pixel have not been installed on the website, and Brevo email marketing has not been connected.
If we later introduce analytics, advertising measurement or email-marketing tools, we will review this policy and update it to describe the tools actually in use, the information they process, their purposes and relevant third-party disclosures.
Where required, we will implement appropriate notice, consent and preference mechanisms before enabling non-essential tracking or marketing technologies.
9. Email Communications and Marketing
We may email you about an order, payment, digital-product delivery, customer-support request, refund or other matter directly related to a transaction or your enquiry.
We do not currently describe Brevo as an active email-marketing service because it has not yet been connected.
If we introduce promotional emails or newsletters, we will provide an appropriate way to manage marketing preferences and unsubscribe where required. Unsubscribing from promotional messages will not necessarily stop essential transactional or service-related communications.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, subject to applicable legal requirements.
For example:
- Order, invoice, payment and accounting records may be retained for the period required by applicable tax, accounting or other laws.
- Customer-support and complaint correspondence may be retained while the issue is being handled and for a reasonable period afterward.
- Technical and security logs may be retained for a limited period appropriate to security, troubleshooting and operational needs.
- Information may be retained longer where necessary to establish, exercise or defend legal claims or comply with a lawful request.
When information is no longer needed, we will take reasonable steps to delete it or otherwise handle it in accordance with applicable requirements.
11. Security
We take reasonable measures intended to protect information against unauthorised access, loss, misuse, alteration or disclosure.
Security measures may include access restrictions, website updates, hosting security features, secure connections and appropriate controls for service providers.
No website, email system or electronic transmission can be guaranteed to be completely secure. You should avoid sharing confidential payment credentials or passwords through email.
If you suspect an issue involving your order or personal information, contact [email protected].
12. Your Choices and Requests
Subject to applicable law and any relevant limitations, you may contact us to request information about personal data associated with you, ask us to correct inaccurate information, or request deletion where appropriate.
Some information cannot be deleted immediately if it must be retained for legal, accounting, fraud-prevention or legitimate dispute-handling purposes.
You may also manage browser cookies through your browser settings and manage promotional email preferences through the options provided in those messages, where applicable.
To submit a privacy-related request, email [email protected]. Please provide enough information for us to understand and verify your request. Do not send unnecessary identity documents or sensitive information unless we explain why they are required.
We will handle requests in accordance with applicable law.
13. Children’s Privacy
Our digital products and website are not specifically directed at children. If you believe a child has provided personal information to us in circumstances where it should not have been collected, contact [email protected] so we can review the matter and take appropriate action in accordance with applicable law.
Where applicable law requires parental consent or other safeguards for processing a child’s personal data, we will follow the relevant requirements.
14. Third-Party Websites
Our website may contain links to third-party websites, payment services or external resources.
We do not control the privacy practices of websites operated by third parties. When you leave Olavaro, review the relevant third party’s privacy policy and terms before providing personal information.
15. Changes to This Privacy Policy
We may update this Privacy Policy when our website, business operations, service providers or legal obligations change.
The updated version will be published on this page with a revised “Last updated” date. Where required by applicable law, we will provide additional notice or obtain consent for relevant changes.
We encourage you to review this page periodically.
16. Contact Us
For privacy-related questions, personal-information requests or concerns about how information is handled, contact:
Olavaro
Proprietor: Avinash Nanasaheb Mate
Email: [email protected]
General Enquiries: [email protected]
Contact Number: +91 8788471297
Business Address: Shiv Shambhu Complex, Tamalwadi, Tuljapur, Dharashiv, Maharashtra, PIN 413623
Website: https://olavaro.com
We will review your request and respond in accordance with applicable requirements.