Last updated: 10 October 2026
At Olavaro, we want customers to understand what they are purchasing and receive the digital products they pay for. This policy explains how we handle refund requests and problems with digital purchases.
1. Digital products
Olavaro sells digital products, including downloadable guides, e-books, templates, and other digital resources. Products are delivered electronically rather than shipped physically.
Because digital products may be accessed or downloaded immediately after purchase, change-of-mind refund requests after successful delivery or access will generally not be eligible. This does not affect any rights or remedies available under applicable law or the circumstances described below.
2. When you can request a refund
You may contact us to request a refund review in circumstances such as:
- Duplicate payment: You were charged more than once for the same purchase.
- Payment completed but product not received: Your payment was successful, but your order or download access was not provided.
- Technical or file problem: The downloaded file is corrupted, defective, or cannot reasonably be accessed, and we are unable to resolve the problem or provide a usable replacement.
- Product materially differs from its description: The product supplied is materially different from what was represented on the product page, and we cannot provide an appropriate correction or remedy.
- Other legitimate circumstances: You believe a payment or order was processed incorrectly or that another valid reason warrants a refund.
Each request will be reviewed based on the circumstances and applicable law. A refund is not automatic simply because a request is submitted.
3. When refunds may not be available
A refund will generally not be available for a change of mind after the digital product has been successfully delivered or accessed.
Refunds may also be declined when the product matches its description, access is working as intended, and the issue relates to a preference or expectation that was clearly addressed in the product information before purchase.
If you experience a download or compatibility issue, please contact us first so we can help troubleshoot it. We will consider the circumstances fairly and in accordance with applicable law.
4. How to request a refund
Email [email protected] with the following information:
- Your order number, if available
- The email address used for the purchase
- The name of the digital product
- A brief explanation of the problem
- Relevant screenshots or error messages, if helpful
Please contact us as soon as reasonably possible after discovering the issue so we can investigate and assist you.
For your security, never include passwords, complete payment-card details, or one-time verification codes in your email.
5. Review and resolution
We may review the order and payment records or request additional information to understand the issue.
Where appropriate, we may first attempt to resolve the problem by restoring download access, correcting an issue, or providing a usable replacement file. If the problem cannot be resolved and a refund is warranted, we will communicate the decision and next steps by email.
6. Refund processing
Approved refunds will ordinarily be initiated through the original payment method where supported. The time taken for a refund to appear in your account may depend on the payment provider or bank.
We will communicate any relevant processing information when a refund is approved.
7. Contact us
For refund requests, payment questions, or digital-download issues, contact:
Email: [email protected]
For general enquiries, you can also contact [email protected]
Please include your order number and purchase details where applicable, so we can assist you more efficiently.
This policy is intended to explain our general refund process and does not remove any rights that cannot legally be excluded.